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MyIC for OS X
MyIC for iPad
MyIC for iPad with Demo Mode
Trouble shooting MyIC issues
Remove the application and trying installing the latest update.
Download the latest update from:
For Connection problems please follow this link:
Also review the
to ensure the account is configured correctly.
One Way Voice Issue:
In System Preferences/Security, go to the Firewall and add MyIC to allow traffic.
You may also test with the firewall temporarily turned off.
Set the Listen RTP Port = 0
Try using a STUN server
In advanced settings:
Use the Default button and restart.
Send us log files:
To help troubleshoot the problem, please send us the following:
Screenshot of Preferences/My Sip Account - we will check the settings.
Create a screenshot using Applications/Utilities/Grab.
Open the Sip Trace Log from the application Help menu, copy to a text file and send to us.
open Console (Applications/Utilities)
clear the console
try to launch MyIC
copy and paste Console to a text file and email to us.
Please let us know if it resolves the issue for you.
If the problem persists please send us the crash log which can be found in
where ~ means user's home folder.
Your MyIC version & build level
Your OSX version:
Describe your problem
Send us log/trace/crash file(s):
Xnet Communications, Stresemannstr. 375, 22761 Hamburg, Germany, Tel.: +49 (0) 40 89702 0,