Press Kit

Trouble shooting iSoftPhone issues


Remove the application and trying installing the latest update.

Download the latest update from:
http://www.call4mac.com/isoftphone/download.html

For Connection problems please follow this link:
http://www.call4mac.com/isoftphone/connectionproblems.html


Also review the Configuration Guide to ensure the account is configured correctly.


Send us log files:

To help troubleshoot the problem, please send us the following:
  • Screenshot of Preferences/My Sip Account - we will check the settings.
  • Create a screenshot using Applications/Utilities/Grab.

Trace log

Open the Sip Trace Log from the application Help menu, copy to a text file and send to us.

Console Dump:
  • open Console (Applications/Utilities)
  • clear the console
  • try to launch iSoftPhone
  • copy and paste Console to a text file and email to us.

Crash Log

Please let us know if it resolves the issue for you.
If the problem persists please send us the crash log which can be found in

~/Library/Logs/CrashReporter/     where ~ means user's home folder.


Troubleshooting form


Contact Name:
E-mail address*:
Your iSoftPhone version & build level* (see "About"):
Your OSX version:
Describe your problem*:
Send us log/trace/crash file(s):




* - required


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Xnet Communications, Stresemannstr. 375, 22761 Hamburg, Germany, Tel.: +49 (0) 40 89702 0, E-mail: mac_support@xdsnet.de