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Remove the application and trying installing the latest update.
Download the latest update from:
http://www.call4mac.com/isoftphone/download.html
For Connection problems please follow this link:
http://www.call4mac.com/isoftphone/connectionproblem.html
Also review the Configuration Guide to ensure the account is configured correctly.
One Way Voice Issue:
In System Preferences/Security, go to the Firewall and add iSoftPhone to allow traffic.
You may also test with the firewall temporarily turned off.
In iSoftPhone/Preferences/My sip account
Set the Listen RTP Port = 0
Try using a STUN server
http://www.call4mac.com/isoftphone/howtoconfigure.html
In advanced settings:
Use the Default button and restart.
Note for users with BBox2:
Belgacom has blocked the 5060 ports.
The workaround is
- to go to 192.168.1.1
- advanced settings > telephone > general
- there, you can replace all the 5060 ports by 49060
- for example enter the server address of your provider and clicked "apply"
Send us log files:
To help troubleshoot the problem, please send us the following:
- Screenshot of Preferences/My Sip Account - we will check the settings.
- Create a screenshot using Applications/Utilities/Grab.
Trace log
Open the Sip Trace Log from the application Help menu, copy to a text file and send to us.
Console Dump:
- open Console (Applications/Utilities)
- clear the console
- try to launch iSoftPhone
- copy and paste Console to a text file and email to us.
Crash Log
Please let us know if it resolves the issue for you.
If the problem persists please send us the crash log which can be found in
~/Library/Logs/CrashReporter/ where ~ means user's home folder.
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Troubleshooting form
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