CRM Integrated with Telephony


Automation of customer-oriented business processes to document interaction with customers improves product/service quality, a capability that is not generally possible with traditional telephony solutions.

iSoftPhone's integration with Daylite CRM provides instant access to your CRM Data On Demand.

Simply click on the Daylite icon in iSoftPhone.

Allows users to make calls directly from Daylite CRM.

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Checks incoming calls to match the number with a name in Daylite and displays names of Daylite contacts.

New contacts may be added to the address book and synchronized with Daylite after the call.

To make a call with Daylite, simply select the contact and click on the dial button. Help Guide...



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