CRM Integrated with Telephony

Automation of customer-oriented business processes to document interaction with customers improves product/service quality, a capability that is not generally possible with traditional telephony solutions.

iSoftPhone's integration with Daylite CRM provides instant access to your CRM Data On Demand.

Daylite - Contact info

Simply click on the Daylite icon in iSoftPhone.

Allows users to make calls directly from Daylite CRM.

Checks incoming calls to match the number with a name in Daylite and displays names of Daylite contacts.

New contacts may be added to the address book and synchronized with Daylite after the call.

To make a call with Daylite, simply select the contact and click on the dial button. Help Guide...

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