Automation of customer-oriented business processes to document interaction with customers improves product/service quality, a capability that is not generally possible with traditional telephony solutions.
iSoftPhone's integration with Daylite CRM provides instant access to your CRM Data On Demand.
Daylite - Contact info
Simply click on the Daylite icon in iSoftPhone.
Allows users to make calls directly from Daylite CRM.
Checks incoming calls to match the number with a name in Daylite and displays names of Daylite contacts.
New contacts may be added to the address book and synchronized with Daylite after the call.
To make a call with Daylite, simply select the contact and click on the dial button. Help Guide...